Returns & Exchanges

At Collin Street Bakery, we take great pride in the quality of our world-famous baked goods and want you to be completely satisfied with your order. If your selection does not meet our high standards for freshness or quality, please contact us within 30 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Customer Service

  Reach out to our dedicated support team via phone or email to initiate your return request and provide your order number.

• 2.
  Provide Quality Details

  To help us maintain our high standards, please describe the issue and provide photos of the product and packaging if any damage occurred during transit.

• 3.
  Verification and Approval

  Our team will review your request promptly to determine the best resolution, whether it involves a full refund or a fresh replacement shipment.

• 4.
  Resolution Delivery

  Once approved, we will process your refund to the original payment method or ship out your replacement bakery items at no additional cost to you.